Why has my account been suspended?

If you are recieving an "Account Suspended" page when trying to access your site, it could be there for a number of reasons including but not limited to:

  • Lack of payment
  • CPU limit exceeded
  • Bandwidth limit exceeded
  • Violation of our Terms of Service

To determine why your account was suspended, please contact our billing department from your client area to find the issue and the resolution. Most accounts can be unsuspended almost immediately, depending on what caused the account to become suspended in the first place.

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How long does it take to activate my account?

Most products are activated immediately after we receive confirmation of payment. If your order...

How do I recover my client area password?

Client area passwords can be recovered by using the "Recover Password" link found at the bottom...

How do I update my billing information?

Login to the client area.Locate the link labeled "Update your details".Under the "My Details"...

What if I cannot pay on time?

If you're unable to pay by the due date and ensure your service isn't cancelled, you must...